Questionnaire for User Interface Satisfaction

Questionnaire for User Interface Satisfaction
Based on: Chin, J.P., Diehl, V.A., Norman, K.L. (1988) Development of an Instrument Measuring User Satisfaction of the Human-Computer Interface. ACM CHI'88 Proceedings, 213-218. ©1988 ACM. Copying without fee is permitted provided that the copies are not made or distributed for direct commercial advantage, and credit to the source is given. ©1986-1998 University of Maryland. This display is for educational uses only. Commercial use requires a license from the Office of Technology Commercialization: (301) 403-2711 otc@umail.umd.edu. [QUIS Home Page] \| About quest.cgi

Based on: Chin, J.P., Diehl, V.A., Norman, K.L. (1988) Development of an Instrument Measuring User Satisfaction of the Human-Computer Interface. ACM CHI'88 Proceedings, 213-218. ©1988 ACM. Copying without fee is permitted provided that the copies are not made or distributed for direct commercial advantage, and credit to the source is given. ©1986-1998 University of Maryland. This display is for educational uses only. Commercial use requires a license from the Office of Technology Commercialization: (301) 403-2711 otc@umail.umd.edu. [QUIS Home Page] | About quest.cgi

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OVERALL REACTION TO THE SOFTWARE 0 1 2 3 4 5 6 7 8 9 NA
1. terrible wonderful
2. difficult easy
3. frustrating satisfying
4. inadequate power adequate power
5. dull stimulating
6. rigid flexible
SCREEN 0 1 2 3 4 5 6 7 8 9 NA
7. Reading characters on the screen hard easy
8. Highlighting simplifies task not at all very much
9. Organization of information confusing very clear
10. Sequence of screens confusing very clear
TERMINOLOGY AND SYSTEM INFORMATION 0 1 2 3 4 5 6 7 8 9 NA
11. Use of terms throughout system inconsistent consistent
12. Terminology related to task never always
13. Position of messages on screen inconsistent consistent
14. Prompts for input confusing clear
15. Computer informs about its progress never always
16. Error messages unhelpful helpful
LEARNING 0 1 2 3 4 5 6 7 8 9 NA
17. Learning to operate the system difficult easy
18. Exploring new features by trial and error difficult easy
19. Remembering names and use of commands difficult easy
20. Performing tasks is straightforward never always
21. Help messages on the screen unhelpful helpful
22. Supplemental reference materials confusing clear
SYSTEM CAPABILITIES 0 1 2 3 4 5 6 7 8 9 NA
23. System speed too slow fast enough
24. System reliability unreliable reliable
25. System tends to be noisy quiet
26. Correcting your mistakes difficult easy
27. Designed for all levels of users never always
0 1 2 3 4 5 6 7 8 9 NA

List the most negative aspect(s):

List the most positive aspect(s):

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OVERALL REACTION TO THE SOFTWARE			0	1	2	3	4	5	6	7	8	9		NA
1.		terrible											wonderful
2.		difficult											easy
3.		frustrating											satisfying
4.		inadequate power											adequate power
5.		dull											stimulating
6.		rigid											flexible
SCREEN			0	1	2	3	4	5	6	7	8	9		NA
7.	Reading characters on the screen	hard											easy
8.	Highlighting simplifies task	not at all											very much
9.	Organization of information	confusing											very clear
10.	Sequence of screens	confusing											very clear
TERMINOLOGY AND SYSTEM INFORMATION			0	1	2	3	4	5	6	7	8	9		NA
11.	Use of terms throughout system	inconsistent											consistent
12.	Terminology related to task	never											always
13.	Position of messages on screen	inconsistent											consistent
14.	Prompts for input	confusing											clear
15.	Computer informs about its progress	never											always
16.	Error messages	unhelpful											helpful
LEARNING			0	1	2	3	4	5	6	7	8	9		NA
17.	Learning to operate the system	difficult											easy
18.	Exploring new features by trial and error	difficult											easy
19.	Remembering names and use of commands	difficult											easy
20.	Performing tasks is straightforward	never											always
21.	Help messages on the screen	unhelpful											helpful
22.	Supplemental reference materials	confusing											clear
SYSTEM CAPABILITIES			0	1	2	3	4	5	6	7	8	9		NA
23.	System speed	too slow											fast enough
24.	System reliability	unreliable											reliable
25.	System tends to be	noisy											quiet
26.	Correcting your mistakes	difficult											easy
27.	Designed for all levels of users	never											always
			0	1	2	3	4	5	6	7	8	9		NA