From Darrow@hq.acm.org Thu Dec 19 11:50:05 1996 Received: from LAN-GATEWAY.hq.acm.org (lan-gateway.acm.org [199.222.74.87]) by mail.acm.org (8.7.5/8.7.5) with SMTP id LAA14614; Thu, 19 Dec 1996 11:50:03 -0500 Received: by LAN-GATEWAY.hq.acm.org with Microsoft Mail id <32B99C81@LAN-GATEWAY.hq.acm.org>; Thu, 19 Dec 96 11:50:25 PST From: Diane Darrow To: "'Keith Instone'" Cc: "Wayne S. Graves" , Mike Atwood , Guy Boy , Gary PERLMAN Subject: FW: Re[2]: DIS 97 Web Call Date: Thu, 19 Dec 96 11:25:00 PST Message-Id: <32B99C81@LAN-GATEWAY.hq.acm.org> Encoding: 204 TEXT X-Mailer: Microsoft Mail V3.0 Status: RO Keith - Gary makes a good point - can we add the creation/maintenance of this type of information on to the responsibilities of the Web support person's resonsibilities? Wayne, for your information. Gary, thanks for bring this to my attention. I assumed that this type of support was standard, but I understand that the whole change over has taken enormous resources and this type of support took a back seat. This is good input for Wayne as he creates a structure to support everyone, and good input for Keith as he works to help support SIGCHI. Just curious, was Keith involved with this request for support, since he is the info director? regards, diane. ---------- From: owner-chi-acm-liaison To: Multiple recipients of list CHI-ACM-LIAISON Subject: Re: Re[2]: DIS 97 Web Call Date: Wednesday, December 18, 1996 10:28PM Now that the dust has settled from the saga of the creation of an account for an ACM sponsored conference, I'd like to reiterate my concerns about processes at acm.org. First and foremost, THERE MUST BE PUBLISHED PROCEDURES, for creating accounts, setting up groups, redirected URLs etc. This does not have to be a big deal, just a page in the infodir area, but it has to be spelled out. Right now, the way things work, every request causes an average of several reissued requests, often with desparate messages accompanied by phone calls, followed by me sending email to Michael Clore, and .... I am working on a procedural guide for listserv requests, and I'd be happy to share that, once it is in a reasonable form. For simpler requests, it could be a web form: ACM UNIX Account Request Form Sponsoring Chapter or SIG: ______ Sponsoring Official: (*) Chair ( ) InfoDir ( ) ... Email of Sponsoring Official: ________ Machine: (*) turing ( ) the main one ( ) ??? Desired Account Name: __________ Desired Group Name: __________ [ ] this is a new group Optional Project Name: ____________ (*) conference Description: blah blah blah [Submit to Support@acm.org] (Expect a reply within three working days) I suggest creating such forms as requests come in, always including some free space for a descriptions so a form is not limiting, just suggestive. So if someone requests that a group be created and that ten people get added to it, then make a form for the next request. For each form, you can probably provide an estimate of the time it will take to complete the request. Second, it would be great if there were an acknowledgement of each request as it is received, along with an completion date. This could be a simple reply with a standard message. Something would be better than nothing. My goal is to make ACM the center of SIGCHI and Local SIGCHI Chapters' universe, and I think that in turn, this will serve other groups as well, by example. I am always concerned when people say that something would be better supported or easier NOT on acm.org, and my goal is to help make that view one that is patently false. So, I am only trying to help. Gary Perlman, ACM SIGCHI Vice-Chair for Publications > From guccio@hq.acm.org Tue Dec 3 13:17:39 1996 > > An account on turing has been set up for you. You have been added to the > sigchi group. > > account name: olson > > I will mail you your password in a separately, please change it as soon as > you get a chance. > > If you have any questions please direct them to support@acm.org. > > > **Instone has been added to the five following user groups: chi-loc, chi96, > chi97, cscw, sigchi-v > > Support. > ---------- > From: owner-support > To: Multiple recipients of list SUPPORT > Subject: Re: Re[2]: DIS 97 Web Call > Date: Fri, Nov 8, 1996 10:06AM > > It must be Scott's lucky day! > Keith Instone is, as of this morning, the SIGCHI InfoDir. > In the meantime, lest the dust settle, I'll try to help. > > Gary Perlman, ACM SIGCHI Vice-Chair for Publications > > Michael Clore or support@acm.org: > Please set up an account on turing.acm.org for Gary Olson. > gmo@umich.edu > Add him to the sigchi group (68) so he can create a dis97 directory > in the SIGCHI web directory. > /acminfo/1/sigs/sigchi > Now that I looked at /etc/group, please add instone to: > chi-loc, chi96, chi97, cscw, sigchi-v > > Gary Olson: > Michael should send you an account name and a password. > See the InfoDir pages for tidbits of information: > http://www.acm.org/sigchi/infodir/ > http://www.acm.org/infodir/ > Please send mail to perlman@acm.org and infodir_sigchi@acm.org > and cc to instone@cs.bgsu.edu so the new SIGCHI InfoDir is > kept up to date until he is set up to get infodir_sigchi > mail. > Send mail is things do not happen in a timely fashion, > or if you want things done at the SIGCHI site > (e.g., add a link in the SIGCHI conferences page). > You may want to set up your own group, e.g., dis97, for > your subdirectories. Contact support@acm.org and > clore@acm.org to arrange this, cc: me, infodir and instone. > > > Scott -- Give me the information I need and I will proceed with setting > > this up. Gary > > > > On Fri, 8 Nov 1996, I McClelland at Corporate-Design3 1996/11/08 09:45 > wrote: > > > > > > > > Scott > > > > > > Lines seem to be getting crossed here. Gary Olson has already agreed to > be the > > > DIS site maintainer. You have email to this effect already I believe. > > > > > > Antoine can send the files as attachments. But if it would be easier I > suggest > > > Micheal contacts him at m.mol@design.corp.philips.com, or per telephone, > with > > > the location information. > > > > > > Ian > > > > ____________________________________________________________________________ > ___ > _ > > > Subject: Re: DIS 97 Web Call > > > From: #UNIX at #SNADS > > > Date: 08-11-1996 12:45 am > > > > > > Date: 11/08/96 > > > From: Mail forwarding system UNIX - > NLEVNVX1 > > > Subject: Re: DIS 97 Web Call > > > > > > > > > Message-Id: <32827586.2973@uswest.com> > > > Date: Thu, 07 Nov 1996 16:49:26 -0700 > > > From: Scott Robertson > > > Reply-To: scottrob@uswest.com > > > To: "I McClelland at Corporate-Design3 1996/11/01 18:50" > > > ds.philips.nl>, > > > m.mol@design.corp.philips.com > > > Cc: free003@ehv.design.philips.com, perlman@oclc.org, clore@acm.org > > > > > > Ian and Antoine, > > > > > > I did respond to your earlier message. Sorry if you did not get the > > > response. > > > > > > At any rate, I suggested that you send Micheal Clore (clore@acm.org) > > > the name and contact information of the person you wish to maintain > > > the site. He will establish a login for this person, and they can ftp > > > the material to acm.org. > > > > > > If you do not want someone to have an account, then perhaaps you can > > > email me the files as attachments, and I will place them on acm.org > > > for you. > > > > > > For security reasons I can not just send you my login ID and password > > > as you request. > > > > > > -Scott > > > > > > > > > To: I McClelland c834997 - > nlccmail > > > > > > > > > > >