From perlman@oclc.org Mon Feb 22 21:21:43 1999 Received: from mail.acm.org (mail.acm.org [199.222.69.4]) by turing.acm.org (8.9.2/8.9.2) with ESMTP id VAA07835 for ; Mon, 22 Feb 1999 21:21:42 -0500 (EST) Received: from oa1-server.dev.oclc.org (oa1-server.dev.oclc.org [132.174.19.60]) by mail.acm.org (8.8.5/8.7.5) with ESMTP id VAA21254 for ; Mon, 22 Feb 1999 21:21:41 -0500 Received: from dev1.oclc.org (dev1.dev.oclc.org [132.174.19.17]) by oa1-server.dev.oclc.org with SMTP (Microsoft Exchange Internet Mail Service Version 5.5.2232.9) id F3GRH4MG; Mon, 22 Feb 1999 21:21:30 -0500 Received: from oclc.org by dev1.oclc.org (8.8.8+Sun/SMI-SVR4) id VAA02883; Mon, 22 Feb 1999 21:21:23 -0500 (EST) Message-ID: <36D210A3.B43AC416@oclc.org> Date: Mon, 22 Feb 1999 21:21:23 -0500 From: Gary Perlman Organization: OCLC Online Computer Library Center X-Mailer: Mozilla 4.04 [en] (WinNT; I) MIME-Version: 1.0 To: olsales@gateway.com, perlman@acm.org Subject: lost order Content-Type: text/plain; charset=us-ascii Content-Transfer-Encoding: 7bit Status: RO I ordered a computer about a month ago. I received notice that it was shipped on 2/5/99, but I have not received it. I drove out to the UPS service center twice and they could not find the boxes. They did have a scanner for me, which I have picked up, but which I do not want without a computer. UPS claimed to have tried to deliver the boxes, but did not leave any notice, and then they promized to send the boxes to my work, but then they called to say they sent the boxes back to Gateway. Maybe, UPS lost the shipment. I have tried in vain to reach my sales contact, Von, or anyone else at Gateway. I have informed VISA that I am disputing the charge for non-delivery. Maybe that will get your attention and I will get some service. I think you've sold me on Dell. Gary Perlman 614-457-5508 From perlman@turing.acm.org Tue Feb 23 00:48:27 1999 Received: from mail.acm.org (mail.acm.org [199.222.69.4]) by turing.acm.org (8.9.2/8.9.2) with ESMTP id AAA18386 for ; Tue, 23 Feb 1999 00:48:26 -0500 (EST) Received: from turing.acm.org (turing.acm.org [199.222.69.20]) by mail.acm.org (8.8.5/8.7.5) with ESMTP id AAA32242 for ; Tue, 23 Feb 1999 00:48:26 -0500 Received: (from perlman@localhost) by turing.acm.org (8.9.2/8.9.2) id AAA18376; Tue, 23 Feb 1999 00:48:19 -0500 (EST) From: Gary PERLMAN Message-Id: <199902230548.AAA18376@turing.acm.org> Subject: Re: lost order To: olsales@gateway.com Date: Tue, 23 Feb 1999 00:48:19 -0500 (EST) Cc: perlman@oclc.org, perlman@acm.org In-Reply-To: <36D210A3.B43AC416@oclc.org> from "Gary Perlman" at Feb 22, 99 09:21:23 pm X-Mailer: ELM [version 2.4 PL25] Content-Type: text Status: O Further details on how UPS lost my computer and Gateway failed to help me out: Client ID 18956396 Sales rep VFB00 Invoice # 36537131 Order # 20112950 Order Date 02/03/99 Ship Date 02/05/99 2/09/99 UPS tried delivery of one box; left note 2/10/99 I went to UPS center; picked up one box (scanner) no other boxes were part of the shipment, according to UPS 2/12/99 UPS called that there were 2 more packages after all call Julie 614-870-4114 (or Janet before 3pm, Heide after) called and grilled about how I got "this number" UPS could not find boxes or records, but made it clear that my problem was not her fault 2/14/99 called Gateway; spoke with Teresa 800-846-4510 x17218 Teresa will trace package and call me. Teresa said I could get a rebate on freight and handling she never called back 2/16/99 went to UPS service center waited 25 minutes at UPS; they could not find boxes; clerk explained how my problem was not her fault clerk said that they had tried delivery instead of keeping boxes (same thing happened to another customer there, and the clerk was careful to explain how his problem was not her fault) Clerk said the boxes were nearby and would have them in 5-10 minutes I checked at home; no note was left by UPS I had to leave at 5:30, 25 minutes after arriving I called gateway at 6:30; left message at x17218 I called Von x17600 and got support group support group got UPS person to trace boxes UPS daid boxes were still on truck (60 minutes after they were "5-10" minutes away) UPS person at Gateway promised to deliver to my work on 2/17/99 OCLC, 6565 Frantz Road, Dublin, OH 43017 (Yah, OCLC has bought, what, over 1000 PC from Gateway?) John at Gateway called at 7:30 with tracking numbers 1Z234432025382 6144 and 6117 UPS called at 7:45 to say the boxes were sent back to Gateway 2/17/99 no computer at work 2/19/99 called 10-20 times; can't get through to 888# or Von's # x17600 (group mailbox is full) called 800-846-4208 (call center) & put on hold for 10 minutes finally got personal service to connect me to a busy signal 2/22/99 called VISA to dispute charge VISA transferred me to Gateway, after many menus, got busy signal called VISA again at 6pm; put charge into dispute with William #32093 I do not need to pay bill while in dispute; call if there are charges later tried to contact Gateway; put on hold for 30 minutes sent email I think UPS lost the boxes and did nothing but mislead me about what was going on. They were completely incompetent, rude, and I suspect misleading me about trying deliveries. Trying to get through to Gateway has been a huge frustration. (Similar to the frustration I've had getting any service at the Gateway Country store here in Columbus.) Although I've enjoyed dealing with people at Gateway, I've spent way too much time on this. So, I'd like to know what you plan to do about this. Not that I think anything will happen, but I need to write this up for my VISA dispute. Gary Perlman 2008 Lane Road Columbus, OH 43220 614-457-5508 > I ordered a computer about a month ago. I received notice that it was > shipped on 2/5/99, but I have not received it. I drove out to the UPS > service center twice and they could not find the boxes. They did have a > scanner for me, which I have picked up, but which I do not want without > a computer. UPS claimed to have tried to deliver the boxes, but did not > leave any notice, and then they promized to send the boxes to my work, > but then they called to say they sent the boxes back to Gateway. Maybe, > UPS lost the shipment. I have tried in vain to reach my sales contact, > Von, or anyone else at Gateway. > > I have informed VISA that I am disputing the charge for non-delivery. > Maybe that will get your attention and I will get some service. > > I think you've sold me on Dell. > > Gary Perlman > 614-457-5508 > > From Corina.Chacon@Gateway.com Tue Feb 23 03:32:42 1999 Received: from gate2.gateway.com (firewall-user@gate2.gateway.com [208.215.59.156]) by turing.acm.org (8.9.2/8.9.2) with ESMTP id DAA20522 for ; Tue, 23 Feb 1999 03:32:41 -0500 (EST) Received: by gate2.gateway.com; id CAA28259; Tue, 23 Feb 1999 02:29:38 -0600 (CST) Received: from nsc-107.gw2k.com(10.12.2.21) by gate2.gateway.com via smap (V3.1) id xma028240; Tue, 23 Feb 99 02:29:25 -0600 Received: by nsc-107.gw2k.com with Internet Mail Service (5.0.1460.8) id ; Tue, 23 Feb 1999 02:32:30 -0600 Message-ID: From: olsales Sender: "Chacon, Corina" To: "'Gary PERLMAN'" Subject: RE: lost order Date: Tue, 23 Feb 1999 02:32:17 -0600 MIME-Version: 1.0 X-Mailer: Internet Mail Service (5.0.1460.8) Content-Type: text/plain; charset="iso-8859-1" Status: O Hello Gary- I see that all the packages have been returned to Gateway. I will try to get them reshipped if not then the order will be placed again. Please advise what the package that you receive was. I suspect it was speakers. I need to make sure. Please inform. Thank you. Corina Chacon Internet Sales Support Monday through Friday 12 a.m. to 9 a.m. central time > -----Original Message----- > From: Gary PERLMAN [SMTP:perlman@turing.acm.org] > Sent: Monday, February 22, 1999 11:48 PM > To: olsales@gateway.com > Cc: perlman@oclc.org; perlman@acm.org > Subject: Re: lost order > > Further details on how UPS lost my computer and Gateway failed > to help me out: > > Client ID 18956396 > Sales rep VFB00 > Invoice # 36537131 > Order # 20112950 > Order Date 02/03/99 > Ship Date 02/05/99 > > 2/09/99 UPS tried delivery of one box; left note > 2/10/99 I went to UPS center; picked up one box (scanner) > no other boxes were part of the shipment, according to UPS > 2/12/99 UPS called that there were 2 more packages after all > call Julie 614-870-4114 (or Janet before 3pm, Heide after) > called and grilled about how I got "this number" > UPS could not find boxes or records, but made it clear > that my problem was not her fault > 2/14/99 called Gateway; spoke with Teresa 800-846-4510 x17218 > Teresa will trace package and call me. > Teresa said I could get a rebate on freight and handling > she never called back > 2/16/99 went to UPS service center > waited 25 minutes at UPS; they could not find boxes; > clerk explained how my problem was not her fault > clerk said that they had tried delivery instead of keeping boxes > (same thing happened to another customer there, > and the clerk was careful to explain how his problem was not her > fault) > Clerk said the boxes were nearby and would have them in 5-10 minutes > I checked at home; no note was left by UPS > I had to leave at 5:30, 25 minutes after arriving > I called gateway at 6:30; left message at x17218 > I called Von x17600 and got support group > support group got UPS person to trace boxes > UPS daid boxes were still on truck > (60 minutes after they were "5-10" minutes away) > UPS person at Gateway promised to deliver to my work on 2/17/99 > OCLC, 6565 Frantz Road, Dublin, OH 43017 > (Yah, OCLC has bought, what, over 1000 PC from Gateway?) > John at Gateway called at 7:30 with tracking numbers > 1Z234432025382 6144 and 6117 > UPS called at 7:45 to say the boxes were sent back to Gateway > 2/17/99 no computer at work > 2/19/99 called 10-20 times; can't get through to 888# > or Von's # x17600 (group mailbox is full) > called 800-846-4208 (call center) & put on hold for 10 minutes > finally got personal service to connect me to a busy signal > 2/22/99 called VISA to dispute charge > VISA transferred me to Gateway, after many menus, got busy signal > called VISA again at 6pm; put charge into dispute with William > #32093 > I do not need to pay bill while in dispute; call if there are > charges > later tried to contact Gateway; put on hold for 30 minutes > sent email > > I think UPS lost the boxes and did nothing but mislead me > about what was going on. They were completely incompetent, rude, > and I suspect misleading me about trying deliveries. > Trying to get through to Gateway has been a huge frustration. > (Similar to the frustration I've had getting any service > at the Gateway Country store here in Columbus.) > Although I've enjoyed dealing with people at Gateway, > I've spent way too much time on this. > So, I'd like to know what you plan to do about this. > > Not that I think anything will happen, > but I need to write this up for my VISA dispute. > > Gary Perlman > 2008 Lane Road > Columbus, OH 43220 > 614-457-5508 > > > I ordered a computer about a month ago. I received notice that it was > > shipped on 2/5/99, but I have not received it. I drove out to the UPS > > service center twice and they could not find the boxes. They did have a > > scanner for me, which I have picked up, but which I do not want without > > a computer. UPS claimed to have tried to deliver the boxes, but did not > > leave any notice, and then they promized to send the boxes to my work, > > but then they called to say they sent the boxes back to Gateway. Maybe, > > UPS lost the shipment. I have tried in vain to reach my sales contact, > > Von, or anyone else at Gateway. > > > > I have informed VISA that I am disputing the charge for non-delivery. > > Maybe that will get your attention and I will get some service. > > > > I think you've sold me on Dell. > > > > Gary Perlman > > 614-457-5508 > > > > From perlman@turing.acm.org Tue Feb 23 11:53:39 1999 Received: from mail.acm.org (mail.acm.org [199.222.69.4]) by turing.acm.org (8.9.2/8.9.2) with ESMTP id LAA29580 for ; Tue, 23 Feb 1999 11:53:38 -0500 (EST) Received: from turing.acm.org (turing.acm.org [199.222.69.20]) by mail.acm.org (8.8.5/8.7.5) with ESMTP id LAA36060 for ; Tue, 23 Feb 1999 11:53:37 -0500 Received: (from perlman@localhost) by turing.acm.org (8.9.2/8.9.2) id LAA29989; Tue, 23 Feb 1999 11:53:36 -0500 (EST) From: Gary PERLMAN Message-Id: <199902231653.LAA29989@turing.acm.org> Subject: Re: lost order To: olsales@Gateway.com (olsales) Date: Tue, 23 Feb 1999 11:53:36 -0500 (EST) Cc: perlman@acm.org In-Reply-To: from "olsales" at Feb 23, 99 02:32:17 am X-Mailer: ELM [version 2.4 PL25] Content-Type: text Status: O I received the scanner. What happens next? Do I start all over and place a new order? > Hello Gary- > > I see that all the packages have been returned to Gateway. I will try to > get them reshipped if not then the order will be placed again. Please > advise what the package that you receive was. I suspect it was speakers. I > need to make sure. Please inform. Thank you. > > Corina Chacon > Internet Sales Support > Monday through Friday 12 a.m. to 9 a.m. central time > > > -----Original Message----- > > From: Gary PERLMAN [SMTP:perlman@turing.acm.org] > > Sent: Monday, February 22, 1999 11:48 PM > > To: olsales@gateway.com > > Cc: perlman@oclc.org; perlman@acm.org > > Subject: Re: lost order > > > > Further details on how UPS lost my computer and Gateway failed > > to help me out: > > > > Client ID 18956396 > > Sales rep VFB00 > > Invoice # 36537131 > > Order # 20112950 > > Order Date 02/03/99 > > Ship Date 02/05/99 > > > > 2/09/99 UPS tried delivery of one box; left note > > 2/10/99 I went to UPS center; picked up one box (scanner) > > no other boxes were part of the shipment, according to UPS > > 2/12/99 UPS called that there were 2 more packages after all > > call Julie 614-870-4114 (or Janet before 3pm, Heide after) > > called and grilled about how I got "this number" > > UPS could not find boxes or records, but made it clear > > that my problem was not her fault > > 2/14/99 called Gateway; spoke with Teresa 800-846-4510 x17218 > > Teresa will trace package and call me. > > Teresa said I could get a rebate on freight and handling > > she never called back > > 2/16/99 went to UPS service center > > waited 25 minutes at UPS; they could not find boxes; > > clerk explained how my problem was not her fault > > clerk said that they had tried delivery instead of keeping boxes > > (same thing happened to another customer there, > > and the clerk was careful to explain how his problem was not her > > fault) > > Clerk said the boxes were nearby and would have them in 5-10 minutes > > I checked at home; no note was left by UPS > > I had to leave at 5:30, 25 minutes after arriving > > I called gateway at 6:30; left message at x17218 > > I called Von x17600 and got support group > > support group got UPS person to trace boxes > > UPS daid boxes were still on truck > > (60 minutes after they were "5-10" minutes away) > > UPS person at Gateway promised to deliver to my work on 2/17/99 > > OCLC, 6565 Frantz Road, Dublin, OH 43017 > > (Yah, OCLC has bought, what, over 1000 PC from Gateway?) > > John at Gateway called at 7:30 with tracking numbers > > 1Z234432025382 6144 and 6117 > > UPS called at 7:45 to say the boxes were sent back to Gateway > > 2/17/99 no computer at work > > 2/19/99 called 10-20 times; can't get through to 888# > > or Von's # x17600 (group mailbox is full) > > called 800-846-4208 (call center) & put on hold for 10 minutes > > finally got personal service to connect me to a busy signal > > 2/22/99 called VISA to dispute charge > > VISA transferred me to Gateway, after many menus, got busy signal > > called VISA again at 6pm; put charge into dispute with William > > #32093 > > I do not need to pay bill while in dispute; call if there are > > charges > > later tried to contact Gateway; put on hold for 30 minutes > > sent email > > > > I think UPS lost the boxes and did nothing but mislead me > > about what was going on. They were completely incompetent, rude, > > and I suspect misleading me about trying deliveries. > > Trying to get through to Gateway has been a huge frustration. > > (Similar to the frustration I've had getting any service > > at the Gateway Country store here in Columbus.) > > Although I've enjoyed dealing with people at Gateway, > > I've spent way too much time on this. > > So, I'd like to know what you plan to do about this. > > > > Not that I think anything will happen, > > but I need to write this up for my VISA dispute. > > > > Gary Perlman > > 2008 Lane Road > > Columbus, OH 43220 > > 614-457-5508 > > > > > I ordered a computer about a month ago. I received notice that it was > > > shipped on 2/5/99, but I have not received it. I drove out to the UPS > > > service center twice and they could not find the boxes. They did have a > > > scanner for me, which I have picked up, but which I do not want without > > > a computer. UPS claimed to have tried to deliver the boxes, but did not > > > leave any notice, and then they promized to send the boxes to my work, > > > but then they called to say they sent the boxes back to Gateway. Maybe, > > > UPS lost the shipment. I have tried in vain to reach my sales contact, > > > Von, or anyone else at Gateway. > > > > > > I have informed VISA that I am disputing the charge for non-delivery. > > > Maybe that will get your attention and I will get some service. > > > > > > I think you've sold me on Dell. > > > > > > Gary Perlman > > > 614-457-5508 > > > > > > > From Peter.Lafond@Gateway.com Wed Feb 24 14:37:28 1999 Received: from gate1.gateway.com (firewall-user@gate1.gateway.com [208.215.59.155]) by turing.acm.org (8.9.2/8.9.2) with ESMTP id OAA14114 for ; Wed, 24 Feb 1999 14:37:26 -0500 (EST) Received: by gate1.gateway.com; id NAA17009; Wed, 24 Feb 1999 13:36:32 -0600 (CST) Received: from nsc-109.gw2k.com(10.12.2.23) by gate1.gateway.com via smap (V3.1) id xma016992; Wed, 24 Feb 99 13:36:03 -0600 Received: by nsc-109.gw2k.com with Internet Mail Service (5.0.1460.8) id ; Wed, 24 Feb 1999 13:36:50 -0600 Message-ID: From: olsales Sender: "Lafond, Peter" To: "'Gary PERLMAN'" Subject: RE: lost order #20112950 Date: Wed, 24 Feb 1999 13:36:48 -0600 MIME-Version: 1.0 X-Mailer: Internet Mail Service (5.0.1460.8) Content-Type: text/plain; charset="iso-8859-1" Status: RO Hello Gary- Thank You for ordering a Gateway! Your patience has been greatly appreciated. Your monitor and CPU had been brought back to Gateway and will be redelivered. You will be receiving the remainder of your order ASAP. If there is anything we can do let us know and we will be glad to assist. Thank You for Choosing Gateway! Gateway Internet Sales Team Peter LaFond -Sales Support 11AM-8PM Tue-Sat CST lafonpet@gateway.com Please provide previous correspondence. -----Original Message----- From: Gary PERLMAN [mailto:perlman@turing.acm.org] Sent: Tuesday, February 23, 1999 10:54 AM To: olsales@Gateway.com Cc: perlman@acm.org Subject: Re: lost order #20112950 I received the scanner. What happens next? Do I start all over and place a new order? > Hello Gary- > > I see that all the packages have been returned to Gateway. I will try to > get them reshipped if not then the order will be placed again. Please > advise what the package that you receive was. I suspect it was speakers. I > need to make sure. Please inform. Thank you. > > Corina Chacon > Internet Sales Support > Monday through Friday 12 a.m. to 9 a.m. central time > > > -----Original Message----- > > From: Gary PERLMAN [SMTP:perlman@turing.acm.org] > > Sent: Monday, February 22, 1999 11:48 PM > > To: olsales@gateway.com > > Cc: perlman@oclc.org; perlman@acm.org > > Subject: Re: lost order > > > > Further details on how UPS lost my computer and Gateway failed > > to help me out: > > > > Client ID 18956396 > > Sales rep VFB00 > > Invoice # 36537131 > > Order # 20112950 > > Order Date 02/03/99 > > Ship Date 02/05/99 > > > > 2/09/99 UPS tried delivery of one box; left note > > 2/10/99 I went to UPS center; picked up one box (scanner) > > no other boxes were part of the shipment, according to UPS > > 2/12/99 UPS called that there were 2 more packages after all > > call Julie 614-870-4114 (or Janet before 3pm, Heide after) > > called and grilled about how I got "this number" > > UPS could not find boxes or records, but made it clear > > that my problem was not her fault > > 2/14/99 called Gateway; spoke with Teresa 800-846-4510 x17218 > > Teresa will trace package and call me. > > Teresa said I could get a rebate on freight and handling > > she never called back > > 2/16/99 went to UPS service center > > waited 25 minutes at UPS; they could not find boxes; > > clerk explained how my problem was not her fault > > clerk said that they had tried delivery instead of keeping boxes > > (same thing happened to another customer there, > > and the clerk was careful to explain how his problem was not her > > fault) > > Clerk said the boxes were nearby and would have them in 5-10 minutes > > I checked at home; no note was left by UPS > > I had to leave at 5:30, 25 minutes after arriving > > I called gateway at 6:30; left message at x17218 > > I called Von x17600 and got support group > > support group got UPS person to trace boxes > > UPS daid boxes were still on truck > > (60 minutes after they were "5-10" minutes away) > > UPS person at Gateway promised to deliver to my work on 2/17/99 > > OCLC, 6565 Frantz Road, Dublin, OH 43017 > > (Yah, OCLC has bought, what, over 1000 PC from Gateway?) > > John at Gateway called at 7:30 with tracking numbers > > 1Z234432025382 6144 and 6117 > > UPS called at 7:45 to say the boxes were sent back to Gateway > > 2/17/99 no computer at work > > 2/19/99 called 10-20 times; can't get through to 888# > > or Von's # x17600 (group mailbox is full) > > called 800-846-4208 (call center) & put on hold for 10 minutes > > finally got personal service to connect me to a busy signal > > 2/22/99 called VISA to dispute charge > > VISA transferred me to Gateway, after many menus, got busy signal > > called VISA again at 6pm; put charge into dispute with William > > #32093 > > I do not need to pay bill while in dispute; call if there are > > charges > > later tried to contact Gateway; put on hold for 30 minutes > > sent email > > > > I think UPS lost the boxes and did nothing but mislead me > > about what was going on. They were completely incompetent, rude, > > and I suspect misleading me about trying deliveries. > > Trying to get through to Gateway has been a huge frustration. > > (Similar to the frustration I've had getting any service > > at the Gateway Country store here in Columbus.) > > Although I've enjoyed dealing with people at Gateway, > > I've spent way too much time on this. > > So, I'd like to know what you plan to do about this. > > > > Not that I think anything will happen, > > but I need to write this up for my VISA dispute. > > > > Gary Perlman > > 2008 Lane Road > > Columbus, OH 43220 > > 614-457-5508 > > > > > I ordered a computer about a month ago. I received notice that it was > > > shipped on 2/5/99, but I have not received it. I drove out to the UPS > > > service center twice and they could not find the boxes. They did have a > > > scanner for me, which I have picked up, but which I do not want without > > > a computer. UPS claimed to have tried to deliver the boxes, but did not > > > leave any notice, and then they promized to send the boxes to my work, > > > but then they called to say they sent the boxes back to Gateway. Maybe, > > > UPS lost the shipment. I have tried in vain to reach my sales contact, > > > Von, or anyone else at Gateway. > > > > > > I have informed VISA that I am disputing the charge for non-delivery. > > > Maybe that will get your attention and I will get some service. > > > > > > I think you've sold me on Dell. > > > > > > Gary Perlman > > > 614-457-5508 > > > > > > >