From jchin@mtgbcs.mt.lucent.com Wed Feb 26 11:33:25 1997 Received: from mail.cis.ohio-state.edu (mail.cis.ohio-state.edu [164.107.8.55]) by mail.acm.org (8.8.4/8.7.5) with SMTP id LAA26092 for ; Wed, 26 Feb 1997 11:33:20 -0500 Received: from algw2.lucent.com (algw2.lucent.com [205.147.213.2]) by mail.cis.ohio-state.edu (8.6.7/8.6.4) with SMTP id LAA01186 for ; Wed, 26 Feb 1997 11:34:46 -0500 Received: from mtgbcs.mt.lucent.com by alig2.firewall.lucent.com (SMI-8.6/EMS-L sol2) id LAA01110; Wed, 26 Feb 1997 11:36:10 -0500 Received: from mthost1.mt.lucent.com by mtgbcs.mt.lucent.com (5.0/EMS-L sol2) id AA26181; Wed, 26 Feb 1997 11:28:57 -0500 Received: by mthost1.mt.lucent.com (5.x/EMS-1.1 Sol2) id AA26823; Wed, 26 Feb 1997 11:23:52 -0500 Date: Wed, 26 Feb 1997 11:23:52 -0500 Message-Id: <9702261623.AA26823@mthost1.mt.lucent.com> From: jchin@mtgbcs.mt.lucent.com (John P Chin) To: zots@nortel.com Cc: cwharton@advtech.uswest.com Subject: Sample of upcoming Newsletter! Send your comments/response! Content-Type: text X-IMAPbase: 1091803798 23 Status: RO X-Status: X-Keywords: X-UID: 1 Folks, As an attempt to speed up the Newsletter, we are going to give you a sample of the forthcoming newsletter. We'd like to include your reactions, comments and other printable words to this article and anything else you'd like. One other topic that comes to mind - predictions of the wake of the Telecom Act in the USA on Human Factors in the communications area. John and Mitch ---- Raleigh News & Observer Headline: Mechanical voice silences phone operators ------------------------------------------------------------------------------ Byline: KYLE MARSHALL Source: STAFF WRITER Text: The first time Lorraine Woodward dialed up directory assistance and heard a computer-generated, robot-like voice, she was taken with the novelty of it all. A real technological step forward, she thought, like voice mail and answering machines. Now she thinks it's a step back. Woodward, a communications and public relations consultant whose livelihood in Wake Forest keeps her on the phone, finds it frustrating to get a recording every time she needs a number. "I wanted to get two phone numbers, and I had to call again to get the second one," she says. "That's when it hit me that it wasn't as convenient as it used to be." Phone companies call it progress. Some customers call it a pain. "It's like my mother said: 'If this is progress, I'm not in favor of it,' " says Melissa Williamson, a real estate agent with York Properties in Raleigh. "I'm becoming my mother." Whatever your take, it's probably here to stay. Local and long-distance phone carriers across the country have installed the automated systems, and BellSouth is one of the latest. Customers in BellSouth's North Carolina territory, which includes most of Wake and Orange counties as well as Charlotte and Greensboro, have heard it since February. The Triangle's other local carriers, GTE and Sprint, may install it. When you dial 411, before there's even a ring, you're greeted by the now ubiquitous voice of the telephone world, which asks, "What city?" followed by, "What listing?" No "Thank you for calling," and no "Welcome to directory assistance," at least not here. When BellSouth used a friendly greeting on its early systems in Georgia and Florida a few years ago, customers complained loudly that it was a time-waster. "They said, 'Don't take the time to do that, just give me the number,' " says BellSouth spokesman Clifton Metcalf Jr. Actually, automated directory assistance isn't as fancy as callers might think. There is no voice-recognition program, for instance, that translates spoken words into commands sending a computer hunting for phone numbers. There's just a mechanical voice, prompting you for a place and a name. Every step of the way, an operator is listening, silently. Your voice is compressed - speeded up slightly - with the "uhs," "umms," and pauses taken out. The operator - still silent - then punches the city and listing into the phone company's vast storehouse of numbers. Once dredged up, the number is recited in clipped fashion by the computer. Under ideal conditions, the new system is speedier because callers are connected to directory assistance immediately. Previously, the phone would ring several times before an operator answered. With the new process, the customer might not know there's a human lurking in the background until there's a problem - an unusual name, perhaps, or more than one listing with the same name. That's when the illusion of artificial intelligence dissolves. The operator cuts in for clarification. People who study the interaction of man and machine tend to downplay automated directory assistance as little more than a baby step toward a more efficient world. That's because the automated part offers an advantage just in certain cases. Only when the city is known and the listing is the only one of its kind does the system speed up the process, says John Chin, a specialist in the field of "human factors" who works at Lucent Technologies, the telecommunications equipment spinoff of AT&T. "If you know exactly what you're looking for, it's probably going to work fine," says Chin, an officer in the Human Factors and Ergonomics Society. "But you're always going to have a percentage of those who need a person to help them." So if it's not a major breakthrough in technology, if operators are standing by anyway, and if some callers find it cumbersome, why is BellSouth even bothering? The main answer, of course, is that the system "enhances productivity," according to the company. Directory-assistance operators can handle a few more calls per hour. If BellSouth can shave an average of one second off each call, the company saves up to $2 million a year, according to the union that represents operators. Another reason for the new system, BellSouth says, is that it makes operators' jobs a little more pleasant. Try asking "What city?" and "What listing?" 1,200 times a day. The Communications Workers of America agrees with BellSouth on that point. And on nothing else. The union's fear is that BellSouth will continue to find ways to replace human beings with computers, and might not stop until the company has eliminated virtually all operators. "They're automating more and more," says George Medina, president of the CWA's Local 3616 in Winston-Salem, headquarters for BellSouth's directory-assistance operators for North Carolina. "With automation, you're never going to be able to stop. "The operators used to be the backbone of the phone company. Now they're the stepchildren." BellSouth's 180 operators in Winston-Salem face other pressures besides fearing for their jobs, Medina says. When the company installed the automated system, it also cut the time an operator is allowed to spend on each call before getting an "unsatisfactory" rating from the supervisor, he says. Operators must complete calls in an average of 15 1/2 seconds to maintain adequate performance levels. It used to be 19 seconds. BellSouth counters that no operators have been laid off as a result of the new system, none is expected to be furloughed and that working conditions have actually improved. "We have a lot of operators whose voices are in better shape now," Metcalf says. There's a way to shorten the new process. After dialing 411 and connecting to information, you can hit zero the moment you hear the computer start to talk. That will take you right to a directory-assistance operator. And if it's any consolation to Triangle phone customers unhappy with the new "interface," the automated systems provide a tiny boost to the local economy. They're made in Research Triangle Park by Northern Telecom Inc., which insists that automated directory assistance doesn't spell the end of the human operator. "They're an essential part of this system,"says Derin Laughter, communications manager in Nortel's directory and operator services unit. "We'll never not have operators there." End Text **************************************** Art: graphic; What city?; Staff Date: 19960731 Yearmonth: 9607 Length: 33 Slug: directory731 Access: 1996212041 From <@cbgw1.lucent.com:jchin@mtgbcs.mt.lucent.com> Thu Apr 3 16:17:59 1997 Received: from mail.cis.ohio-state.edu (mail.cis.ohio-state.edu [164.107.8.55]) by mail.acm.org (8.8.4/8.7.5) with SMTP id QAA24544 for ; Thu, 3 Apr 1997 16:17:57 -0500 Received: from cbgw1.lucent.com (cbgw1.lucent.com [192.20.239.133]) by mail.cis.ohio-state.edu (8.6.7/8.6.4) with SMTP id QAA09975 for ; Thu, 3 Apr 1997 16:18:01 -0500 Received: from mtgbcs.mt.lucent.com by cbig1.firewall.lucent.com (SMI-8.6/EMS-L sol2) id PAA12144; Thu, 3 Apr 1997 15:18:31 -0500 Received: from mthost1.mt.lucent.com by mtgbcs.mt.lucent.com (5.0/EMS-L sol2) id AA00498; Thu, 3 Apr 1997 15:24:52 -0500 Received: by mthost1.mt.lucent.com (5.x/EMS-1.1 Sol2) id AA01710; Thu, 3 Apr 1997 15:22:24 -0500 Date: Thu, 3 Apr 1997 15:22:24 -0500 Message-Id: <9704032022.AA01710@mthost1.mt.lucent.com> From: jchin@mtgbcs.mt.lucent.com (John P Chin) To: cwharton@advtech.uswest.com Content-Type: text Status: RO X-Status: X-Keywords: X-UID: 2 Subject: HFES CTG call, Thurs 5/1 4:00 PM EST, 908-559-0052, code 619361 You are invited to attend the Human Factors & Ergonomics Society (HFES) Communications Technical Group (CTG) Conference Call Meeting Dial in number: 908-559-0052 Participant code number: 619361 Thursday, May 1, 1997 at 4:00 PM EST Proposed Tentative Agenda 1. Copyright transfer issues/increase submissions - Daryle Gardner-Bonneau 2. Newsletter deadline 4/14/97 - status - Mitch Brisebois 3. Status this years' symposium with MET Chapter - Cindy Lu & Lee Cunningham 4. Member survey status - Jeff Sokolov 5. Web site page status - Dick Herring 6. Membership numbers - Leila Johannesen 7. Open floor - other issues? - Cathleen Wharton I have eight ports reserved - please RSVP to ensure that I have enough ports. Thanks! I hope to see you at this meeting! John Chin Lucent Technologies - Bell Labs 908-957-6193 200 Laurel Avenue, Rm. 2C-413 Fax 908-957-5499 Middletown, NJ 07748-4801 jpchin@lucent.com From perlman Thu May 15 14:15:30 1997 Received: by turing.acm.org; id AA11129; Thu, 15 May 1997 14:15:29 -0400 Date: Thu, 15 May 1997 14:15:29 -0400 From: Gary PERLMAN Message-Id: <9705151815.AA11129@turing.acm.org> To: 70732.2420@compuserve.com, 72133.1474@compuserve.com Subject: http://hfes.org Cc: perlman Status: O X-Status: X-Keywords: X-UID: 3 I wanted to put in a link from the sigchi site: www.acm.org/sigchi/ to the HFES 97 page. Access to the HFES site was terribly slow and broken all over the place. The frames-based design chops off all sorts of things and makes navigation more confusing -- frames make pages confusing in general, but these are particularly confusing frames because the labels in the left frame are partially redundant with buttons in the main frame. The large images and buttons at the top of the main frame will take up almost half the vertical space for small screens (e.g., most notebook computers). And the address and contact info in the main frame is partially redundant with the bottom frame, which by default, I can only see parts of. This is simply bad Web design. The links to the conferences, which were not easy to find, and cause Netscape 3.0 and Explorer 3.0 to go berzerk and look like a Frank Lloyd Wright stained glass. This is either because the frames are not managed properly, or because the URL it is trying to load is missing, or both. I could not even back out in Explorer. This is simply bad implementation. I went to the help desk (not that I think a web site should need one) and found that the icons were broken: http://hfes.org/images/Banner-Masthead.GIF http://hfes.org/images/Btn-Advisor.GIF I tried to send mail to the Webmaster using the link provided: http://hfes.org/HFES/Help/WebmasterMail.html and this caused Netscape to go into stained glass mode. This is simply bad testing. After several years of unsatisfactory Web service, I think it is time to think about radical changes. Gary Perlman, Member, HFES From Lynn_Strother@compuserve.com Thu May 15 17:00:50 1997 Received: by hil-img-9.compuserve.com (8.6.10/5.950515) id RAA04197; Thu, 15 May 1997 17:01:55 -0400 Date: Thu, 15 May 1997 17:01:20 -0400 From: Lynn Strother Subject: Re: http://hfes.org To: Gary PERLMAN Message-Id: <199705151701_MC2-16B5-86A0@compuserve.com> Mime-Version: 1.0 Content-Transfer-Encoding: quoted-printable Content-Type: text/plain; charset=ISO-8859-1 Content-Disposition: inline Status: RO X-Status: X-Keywords: X-UID: 4 Gary, Thank you for your constructive comments on the Web site. Our Web site is= = undergoing radical reconstruction as I write. Please check back in a week= = or two--I think a great many of your concerns will have been addressed. Lynn = *************************************************************************= ** Lynn Strother, Executive Director Human Factors and Ergonomics Society P.O. 1369, Santa Monica, CA 90406-1369 USA Voice: 310/394-1811 * Fax: 310/394-2410 Lynn_Strother@compuserve.com From owner-cstg-l@VTVM1.CC.VT.EDU Mon Oct 6 19:10:06 1997 Received: from listserv.vt.edu (listserv.vt.edu [128.173.4.9]) by listserv.vt.edu (8.8.7/8.8.7) with ESMTP id TAA41712; Mon, 6 Oct 1997 19:01:18 -0400 Received: from VTVM1.CC.VT.EDU by VTVM1.CC.VT.EDU (LISTSERV release 1.8c) with NJE id 3729 for CSTG-L@VTVM1.CC.VT.EDU; Mon, 6 Oct 1997 19:00:28 -0400 Received: from VTVM1 (NJE origin SMTP@VTVM1) by VTVM1.CC.VT.EDU (LMail V1.2a/1.8a) with BSMTP id 1909; Mon, 6 Oct 1997 19:00:28 -0400 Received: from ns.wmich.edu by VTVM1.CC.VT.EDU (IBM VM SMTP V2R2) with TCP; Mon, 06 Oct 97 19:00:27 EDT Received: from MAILSERVER.KCMS.MSU.EDU (mailserver.kcms.msu.edu [198.108.156.3]) by ns.wmich.edu (8.8.7/8.8.7) with SMTP id TAA08304; Mon, 6 Oct 1997 19:01:09 -0400 (EDT) Received: from KCMS-Message_Server by MAILSERVER.KCMS.MSU.EDU with Novell_GroupWise; Mon, 06 Oct 1997 19:01:23 -0500 X-Mailer: Novell GroupWise 4.1 Mime-Version: 1.0 Content-Type: text/plain Content-Disposition: inline Message-Id: Date: Mon, 6 Oct 1997 19:01:30 -0500 Reply-To: CSTG-L DISCUSSION LIST Sender: CSTG-L DISCUSSION LIST From: "Daryle Gardner-Bonneau (Daryle Gardner-Bonneau)" Subject: Improving HFES exhibits X-To: COMMS-L@VTVM1.CC.VT.EDU To: CSTG-L@VTVM1.CC.VT.EDU Status: RO X-Status: X-Keywords: X-UID: 5 Hi everyone! At the special colloquium on revitalizing the Computer Systems and the Communications Technical Groups, held at the Human Factors and Ergonomics Society meeting a week or so ago, many ideas were raised, and a number of us accepted action items on certain topics. Mine was to pursue the idea of improving the quality of the exhibits at HFES. In short, there were very few exhibits this year that pertained to computer software, software tools, communications, or anything like that. So......I am compiling some information to give to the folks in charge of exhibits, so that they can do a bit better in these areas next year. I need your ideas. BUT, before you hit your reply button (or your delete key!!), here are the "rules" of this activity. What I need are: 1) the names of specific companies with the specific products that you would like to shown or demonstrated; 2) the address of each company, 3) the company's phone number, and 4) the name of a SPECIFIC contact person at the company that it would be appropriate to approach about exhibiting. PULLLLEEEAASE, don't send me messages like "IBM should exhibit" or "call AT&T." Without specific names, addresses, product information, etc., I won't get anywhere. What will be most successful will be contacts for relatively small- to medium-sized companies, for whom it doesn't take an incredible amount of work to get to the decision-makers responsible for sales, marketing, and exhibiting at shows/conferences. Finally, please let me know, when you reply, whether or not you have any influence within your organization when it comes to product adoption/purchasing. This question is being asked because a big determinant of whether or not companies will exhibit at a meeting is the extent to which they feel the people in attendance have the power to influence purchasing decisions. If we can give them some good numbers, they'll come around, particularly given that the HFES exhibit booth fees are quite reasonable, ast I checked. So.......if you have ideas about companies that you'd like to see exhibit next year at the HFES Annual Meeting, please reply to this message, following the "rules." I don't mind getting 1000 messages I can use, but I will almost certainly "flame" those who place vague messages in my mailbox. Know what I mean??? Hope to hear from everybody, so we can improve the exhibits next year. Sincerely, Daryle Gardner-Bonneau From lnormore@cas.org Wed Oct 15 16:50:01 1997 Date: Wed, 15 Oct 1997 16:45:59 -0400 From: lnormore@cas.org (Lorraine Normore) Message-Id: <9710151645.AA20721@cas.org> Subject: about the HFES/CSTG To: chi98-chairs@acm.org Cc: perlman@turing.acm.org Status: RO X-Status: X-Keywords: X-UID: 6 To whom it may concern: My name is Lorraine Normore and Doug Hoecker and I are SIGCHI liasons for the Human Factors and Ergonomics Society's Computer Systems Technical Group. Two things are at issue. First is the status of HFES as a co-operating society for CHI. Second is the inclusion of a time for a mid-year meeting for the CSTG in the program for CHI'98--it makes a substantial difference in the attendance at said meeting. Background: several years ago all of this happened quite naturally. However, it has not been happening for the last few years. We noticed this all too late for inclusion in the CHI'97 program but were hoping to get this all straightened out for CHI'98. At last year's CHI, I spoke with Gene Lynch who advised me to send a note to Diane Darrow. Which I did in May but failed to get a response (for reasons which later became apparent). In August I sent the following note to Gene "A couple of months ago I sent an email to Diane Darrow about making sure that HF&ES is returned to its status as a co-operating society to/with SIGCHI. I hadn't heard back from her and read today in my new Bulletin that she has moved on. Is there any way of knowing if the needed action (to get HF&ES so recognized, and to get a place in the program for the CSTG mid-year meeting) have actually taken place before it's all too late?" I recently mentioned this interchange with Gary Perlman who suggested I send the message to the current recipients. I'd STILL like to know if I'm too late because I would really like to get the status and meeting thing corrected--and also would like to know who I am or was supposed to contact. Help would be much appreciated! Lorraine Normore lnormore@cas.org 614-447-3600, ext. 2713 From perlman Thu Oct 16 00:03:02 1997 Received: by turing.acm.org; id AA10185; Thu, 16 Oct 1997 00:03:00 -0400 From: Gary PERLMAN Message-Id: <9710160403.AA10185@turing.acm.org> Subject: Re: about the HFES/CSTG To: lnormore@cas.org (Lorraine Normore) Date: Thu, 16 Oct 1997 00:03:00 -0400 (EDT) Cc: chi98-chairs@acm.org, gerrit@acm.org, perlman In-Reply-To: <9710151645.AA20721@cas.org> from "Lorraine Normore" at Oct 15, 97 04:45:59 pm X-Mailer: ELM [version 2.4 PL25] Content-Type: text Content-Length: 2671 Status: O X-Status: X-Keywords: X-UID: 7 Gene ended his term as SIGCHI Vice Chair for conferences in August. Diane Darrow left ACM in April. SIGCHI officers are always up to date on the SIGCHI web site: http://www.acm.org/sigchi/officers/ Some permanent email addresses may be useful: chi-vc-conferences@acm.org SIGCHI Vice Chair for Conference Planning Currently: Gerrit van der Veer (gerrit@acm.org) chi-cmc@acm.org SIGCHI conference planning committee The list of cooperating societies for CHI 98 is on: http://www.acm.org/sigchi/chi98/societies/ which is currently empty. I hope the conference chairs can help you with the mid-year meeting and with cooperating status. Gary PERLMAN, OCLC Online Computer Library Center 6565 Frantz Road, Dublin, Ohio 43017 USA Voice: +1-614-761-5058 Fax: +1-614-793-0915 Email: perlman@acm.org WWW: www.acm.org/~perlman > To whom it may concern: > > My name is Lorraine Normore and Doug Hoecker and I are SIGCHI liasons for the > Human Factors and Ergonomics Society's Computer Systems Technical Group. Two > things are at issue. First is the status of HFES as a co-operating society > for CHI. Second is the inclusion of a time for a mid-year meeting for the > CSTG in the program for CHI'98--it makes a substantial difference in the > attendance at said meeting. > > Background: several years ago all of this happened quite naturally. > However, it has not been happening for the last few years. We noticed this > all too late for inclusion in the CHI'97 program but were hoping to get this > all straightened out for CHI'98. At last year's CHI, I spoke with Gene > Lynch who advised me to send a note to Diane Darrow. Which I did in May but > failed to get a response (for reasons which later became apparent). In > August I sent the following note to Gene > > "A couple of months ago I sent an email to Diane Darrow about making sure > that HF&ES is returned to its status as a co-operating society to/with > SIGCHI. I hadn't heard back from her and read today in my new Bulletin that > she has moved on. Is there any way of knowing if the needed action (to get > HF&ES so recognized, and to get a place in the program for the CSTG mid-year > meeting) have actually taken place before it's all too late?" > > I recently mentioned this interchange with Gary Perlman who suggested I send > the message to the current recipients. I'd STILL like to know if I'm too > late because I would really like to get the status and meeting thing > corrected--and also would like to know who I am or was supposed to contact. > Help would be much appreciated! > > Lorraine Normore > lnormore@cas.org > 614-447-3600, ext. 2713 > From lnormore@cas.org Thu Oct 16 13:32:38 1997 Date: Thu, 16 Oct 1997 13:28:39 -0400 From: lnormore@cas.org (Lorraine Normore) Message-Id: <9710161328.AA27543@cas.org> Subject: Re(2): about the HFES/CSTG In-Reply-To: <34464884.5178E259@advtech.uswest.com> of Thu, 16 Oct 1997 11:01:57 -0600 To: alund@advtech.uswest.com Status: RO X-Status: X-Keywords: X-UID: 8 Arnie, Thanks! This is really great. I found what is probably appropriate text in the CHI'91 program and so will just add a version of it in this message, to expedite the process. Yes, we would very much like to get a small meeting room assigned for us. Our ideal is to have the meeting either just after the last afternoon session or in the last hour or 1/2 hour of the lunch break, to not force people to choose between our meeting and a conference session. Thanks again--and now, the text (thanks to Georgia Green for the model): Feel free to make modifications if that would help. Midyear Meeting of the Human Factors & Ergonomics Society's Computer Systems Technical Group The Computer Systems Technical Group (CSTG) of the Human Factors & Ergonomics Society (HF&ES) focuses on the application of human factors principles to the design and development of computer-based systems. The goal of the CSTG is to promote usable and useful computer systems through the exchange of information in this area. Members most often have technical backgrounds in psychology or engineering and typically work for hardware and software companies, in consultancies, government agencies and universities and colleges. Because the major HF&ES meeting takes place in the fall and because a significant number of people with interests in common with the CSTG attend CHI, we like to hold this open business meeting at the CHI conference. Lorraine Normore From perlman Wed Mar 11 08:56:43 1998 Subject: Re: Unscribe (fwd) To: hfes@compuserve.com Date: Wed, 11 Mar 1998 08:56:43 -0500 (EST) X-Mailer: ELM [version 2.4 PL25] Content-Type: text Content-Length: 2115 Status: O X-Status: X-Keywords: X-UID: 9 HFES HQ Folks, As you can tell by Cohill's comments at the end, an important resource of the CSTG is in jeopardy. Gary Perlman Forwarded message: > From owner-cstg-l@VTVM1.CC.VT.EDU Wed Mar 11 08:41:16 1998 > X-Mailer: Cyberdog/2.0 > Mime-Version: 1.0 > Content-Type: text/plain; charset=US-ASCII > Content-Transfer-Encoding: 7bit > Message-Id: > Date: Wed, 11 Mar 1998 08:52:18 -0500 > Reply-To: CSTG-L DISCUSSION LIST > Sender: CSTG-L DISCUSSION LIST > From: CSTG-L@VTVM1.CC.VT.EDU > Subject: Re: Unscribe > To: CSTG-L@VTVM1.CC.VT.EDU > > >To the keeper of CSTG-L: > > > >The people who run CSTG-L, who put so many of us on the list without our > >request or permission, would be doing the whole group (both willing and > >unwilling subscribers) a real service by occasionally posting a message > >that includes the procedure for unsubscribing. > > Point number one: > > No one has ever been added to this list without requesting it. Period. I > don't intend to even discuss how you might have found yourself on it > otherwise. > > > > >I appeared on the list quite a while ago, and although I understand how > >I got there, I don't recall seeing a posting that includes subscriber > >information. Or any indication about who's responsible for the list. > >Ever. You'd think that these occasional flurries of attempts to > >unsubscribe that come to *everyone's* mailbox would be a clue to the > >list-administrator folks that they've missed an important information > >point for their subscribers ... > > Point two: > > I have not been a member of the HFES for more than a year, and despite > repeated requests from me to the HFES, no one has offered to take the list > off my hands....which might give you a clue as to why I left the the HFES > in the first place. > > I've been running this list for eight years now, using my own departmental > funds to support it. > > Unless some one else wants to take the list over, I will shut it down > permanently on May 1st. > > Best regards, > Andrew > From owner-cstg-l@VTVM1.CC.VT.EDU Thu Mar 19 09:40:58 1998 Received: from listserv.vt.edu (listserv.vt.edu [128.173.4.9]) by listserv.vt.edu (8.8.8/8.8.8) with ESMTP id JAA23896; Thu, 19 Mar 1998 09:39:16 -0500 Received: from VTVM1.CC.VT.EDU by VTVM1.CC.VT.EDU (LISTSERV release 1.8c) with NJE id 3468 for CSTG-L@VTVM1.CC.VT.EDU; Thu, 19 Mar 1998 09:39:37 -0500 Received: from VTVM1 (NJE origin SMTP@VTVM1) by VTVM1.CC.VT.EDU (LMail V1.2a/1.8a) with BSMTP id 1793; Thu, 19 Mar 1998 09:39:36 -0500 Received: from ns.wmich.edu by VTVM1.CC.VT.EDU (IBM VM SMTP V2R2) with TCP; Thu, 19 Mar 98 09:39:35 EST Received: from MAILSERVER.KCMS.MSU.EDU (mailserver.kcms.msu.edu [198.108.156.3]) by ns.wmich.edu (8.8.8/8.8.8) with SMTP id JAA08479 for ; Thu, 19 Mar 1998 09:39:06 -0500 (EST) Received: from KCMS-Message_Server by MAILSERVER.KCMS.MSU.EDU with Novell_GroupWise; Thu, 19 Mar 1998 09:39:47 -0500 X-Mailer: Novell GroupWise 4.1 Mime-Version: 1.0 Content-Type: text/plain Content-Disposition: inline Message-Id: Date: Thu, 19 Mar 1998 09:39:32 -0500 Reply-To: CSTG-L DISCUSSION LIST Sender: CSTG-L DISCUSSION LIST From: Daryle Gardner-Bonneau Subject: HFES Elections To: CSTG-L@VTVM1.CC.VT.EDU Status: RO X-Status: X-Keywords: X-UID: 10 My two cents may be too late on this, but if there's still time for people to submit their nomination ballots for the HFES elections, I'd like to urge folks to do so. A lot of us think there's a need for significant new blood among hte HFES leadership. An HFES member is compiling the statistics on this, but you can look at them yourself. For the past 15 years, a very small group of people have been involved in HFES leadership. Many of the same people get elected over and over again. I'm not saying they aren't good people, but every organization benefits from new blood over time, and electing the occasional new person on the block is not enough. Many of us complain that we want change and that the Society doesn't move fast enough to make changes, despite the fact that the Society isn't that big. But if we throw away our nomination ballots and fail to vote in elections, we have nobody to blame for stagnation but ourselves. Do you realize it takes almost no effort to get nominated? The last time I was nominated for Executive Council, it was because 13 people had submitted my name. And that was a LARGE number as these things go. It's a well-kept HFES secret. It takes more votes to win - I suspect about 350 for Council, probably 500 for President or Secretary. But we've got these numbers. All we need is young, fresh, progressive people to step up to the plate for all of the positions up for election. So....if you're interested, let people know. And once you're nominated, we can network to help ensure you succeed. Let's elect four new faces that have never served before! And if I'm too late with my message, consider voting for whatever new blood does appear on the ballot. If I'm not too late but you've thrown your ballot away, you can always get another from the HFES Central Office. Thanks for listening. And if someone could pass this on to the CTG list, I'd appreciate it. (I'm working at home today and don't have the list address.) Daryle Gardner-Bonneau From owner-chi-web@ACM.ORG Wed Feb 4 16:24:38 1998 Received: from mail (mail.acm.org [199.222.69.4]) by mail.acm.org (8.8.5/8.7.5) with ESMTP id QAA49722; Wed, 4 Feb 1998 16:24:04 -0500 Received: from ACM.ORG by ACM.ORG (LISTSERV-TCP/IP release 1.8c) with spool id 680415 for CHI-WEB@ACM.ORG; Wed, 4 Feb 1998 16:24:02 -0500 Received: from mail (mail.acm.org [199.222.69.4]) by mail.acm.org (8.8.5/8.7.5) with ESMTP id QAA36868 for ; Wed, 4 Feb 1998 16:23:59 -0500 Approved-By: instone@USABLEWEB.COM Received: from sass165 (mailgate.sandia.gov [132.175.109.1]) by mail.acm.org (8.8.5/8.7.5) with ESMTP id PAA45444 for ; Wed, 4 Feb 1998 15:52:14 -0500 Received: from [134.253.204.206] (saix4121.sandia.gov [134.253.204.206]) by sass165 (8.8.7/8.8.7) with ESMTP id NAA11839 for ; Wed, 4 Feb 1998 13:52:46 -0700 (MST) X-Sender: jcforsy@somnet.sandia.gov Mime-Version: 1.0 Content-Type: text/plain; charset="us-ascii" Message-Id: Date: Wed, 4 Feb 1998 13:53:16 -0700 Reply-To: Chris Forsythe Sender: "ACM SIGCHI WWW Human Factors (Open Discussion)" From: Chris Forsythe Subject: HFES Internet Technical Group To: CHI-WEB@ACM.ORG Status: RO X-Status: X-Keywords: X-UID: 11 I'm certain many of you are aware that an effort is underway to form an Internet Technical Group (ITG) within the Human Factors and Ergonomics Society. Many of you I suspect are already members. I'm writing to announce an affiliation between SIGCHI WWW and the ITG. We're still working on the details of what it means to have an affiliation. However, there is agreement that the members of both groups will have access to all the services and resources of both groups. The Internet Technical Group web site may be found at: http://www.sandia.gov/itg/ Here you will find information regarding the ITG, and the HF and the Web Conferences. Work is underway to launch a Newsletter and to develop content areas (e.g., web accessibility, color use, etc.) There is also an online registration form and if you have not already joined the ITG, I would encourage you to do so. Membership is free. Thanks for your time... Chris Forsythe Chris Forsythe Statistics and Human Factors Sandia National Laboratories MS 0829 Albuquerque, NM 87185-0829 From owner-HFES-CSTG@LISTSERV.VT.EDU Wed Apr 15 10:43:08 1998 Received: from listserv.vt.edu (listserv.vt.edu [128.173.4.9]) by listserv.vt.edu (8.8.8/8.8.8) with ESMTP id KAA47508; Wed, 15 Apr 1998 10:46:43 -0400 Message-Id: <199804151446.KAA47508@listserv.vt.edu> Date: Wed, 15 Apr 1998 10:46:43 -0400 From: "L-Soft list server at LISTSERV.VT.EDU (1.8c)" Subject: You have been added to the HFES-CSTG list To: Gary Perlman Cc: "Jeff Kelley, CSTG Webmaster" Reply-To: HFES-CSTG-request@listserv.vt.edu X-Lsv-Listid: HFES-CSTG Status: RO X-Status: X-Keywords: X-UID: 12 Wed, 15 Apr 1998 10:46:43 You have been added to the HFES-CSTG mailing list (HFES Computer Systems Technical Group List Server) by "Jeff Kelley, CSTG Webmaster" . Please save this message for future reference, especially if this is the first time you subscribe to an electronic mailing list. If you ever need to leave the list, you will find the necessary instructions below. Perhaps more importantly, saving a copy of this message (and of all future subscription notices from other mailing lists) in a special mail folder will give you instant access to the list of mailing lists that you are subscribed to. This may prove very useful the next time you go on vacation and need to leave the lists temporarily so as not to fill up your mailbox while you are away! You should also save the "welcome messages" from the list owners that you will occasionally receive after subscribing to a new list. To send a message to all the people currently subscribed to the list, just send mail to HFES-CSTG@LISTSERV.VT.EDU. This is called "sending mail to the list", because you send mail to a single address and LISTSERV makes copies for all the people who have subscribed. This address (HFES-CSTG@LISTSERV.VT.EDU) is also called the "list address". You must never try to send any command to that address, as it would be distributed to all the people who have subscribed. All commands must be sent to the "LISTSERV address", LISTSERV@LISTSERV.VT.EDU. It is very important to understand the difference between the two, but fortunately it is not complicated. The LISTSERV address is like a FAX number that connects you to a machine, whereas the list address is like a normal voice line connecting you to a person. If you make a mistake and dial the FAX number when you wanted to talk to someone on the phone, you will quickly realize that you used the wrong number and call again. No harm will have been done. If on the other hand you accidentally make your FAX call someone's voice line, the person receiving the call will be inconvenienced, especially if your FAX then re-dials every 5 minutes. The fact that most people will eventually connect the FAX machine to the voice line to allow the FAX to go through and make the calls stop does not mean that you should continue to send FAXes to the voice number. People would just get mad at you. It works pretty much the same way with mailing lists, with the difference that you are calling hundreds or thousands of people at the same time, and consequently you can expect a lot of people to get upset if you consistently send commands to the list address. You may leave the list at any time by sending a "SIGNOFF HFES-CSTG" command to LISTSERV@LISTSERV.VT.EDU. You can also tell LISTSERV how you want it to confirm the receipt of messages you send to the list. If you do not trust the system, send a "SET HFES-CSTG REPRO" command and LISTSERV will send you a copy of your own messages, so that you can see that the message was distributed and did not get damaged on the way. After a while you may find that this is getting annoying, especially if your mail program does not tell you that the message is from you when it informs you that new mail has arrived from HFES-CSTG. If you send a "SET HFES-CSTG ACK NOREPRO" command, LISTSERV will mail you a short acknowledgement instead, which will look different in your mailbox directory. With most mail programs you will know immediately that this is an acknowledgement you can read later. Finally, you can turn off acknowledgements completely with "SET HFES-CSTG NOACK NOREPRO". Following instructions from the list owner, your subscription options have been set to "REPRO MAIL" rather than the usual LISTSERV defaults. For more information about subscription options, send a "QUERY HFES-CSTG" command to LISTSERV@LISTSERV.VT.EDU. Contributions sent to this list are automatically archived. You can get a list of the available archive files by sending an "INDEX HFES-CSTG" command to LISTSERV@LISTSERV.VT.EDU. You can then order these files with a "GET HFES-CSTG LOGxxxx" command, or using LISTSERV's database search facilities. Send an "INFO DATABASE" command for more information on the latter. This list is available in digest form. If you wish to receive the digested version of the postings, just issue a SET HFES-CSTG DIGEST command. IMPORTANT: This list is confidential. You should not publicly mention its existence, or forward copies of information you have obtained from it to third parties. Please note that the "GIVE" command is automatically disabled for all archive files. Please note that it is presently possible for other people to determine that you are signed up to the list through the use of the "REVIEW" command, which returns the e-mail address and name of all the subscribers. If you do not want your name to be visible, just issue a "SET HFES-CSTG CONCEAL" command. More information on LISTSERV commands can be found in the LISTSERV reference card, which you can retrieve by sending an "INFO REFCARD" command to LISTSERV@LISTSERV.VT.EDU. From owner-HFES-CSTG@LISTSERV.VT.EDU Wed Apr 15 10:43:09 1998 Received: from listserv.vt.edu (listserv.vt.edu [128.173.4.9]) by listserv.vt.edu (8.8.8/8.8.8) with ESMTP id KAA47510 for ; Wed, 15 Apr 1998 10:46:43 -0400 Message-Id: <199804151446.KAA47510@listserv.vt.edu> Date: Wed, 15 Apr 1998 10:46:43 -0400 From: "L-Soft list server at LISTSERV.VT.EDU (1.8c)" Subject: Usage guidelines for HFES-CSTG To: Gary Perlman Reply-To: HFES-CSTG-request@listserv.vt.edu X-Lsv-Listid: HFES-CSTG Status: O X-Status: X-Keywords: X-UID: 13 Welcome HFES-CSTG List Server Subscribers, As a previous note indicated, you have been added to the HFES-CSTG list server. This list server is provided by HFES and the Computer Systems Technical Group to help you communicate with other HFES CSTG members about issues affecting your technical interests. Messages distributed on this service are not official HFES statements and they should not be considered as direct communications with the HFES, its administrative agents, or its central office staff. To send a message to your fellow subscribers, simply address your Internet e-mail message to: HFES-CSTG@listserv.vt.edu (Do not reply to this id or otherwise send mail to this id to control your subscription; this id is only for messages that will be sent to all subscribers, more below.) This is an "open" list server, meaning that the CSTG does not control who can add themselves to the list. However, the list is intended for use by members of the CSTG; non-members who sign themselves up will removed from the list after a trial period. (It only costs a few dollars to join CSTG, details available on the CSTG Website, see P.S. below.) Only list members can send and receive messages. This is NOT a general purpose or "public" list server. Your membership on the HFES-CSTG list server will be active as long as you hold membership in the CSTG or until you inform the CSTG that you no longer want to receive messages from the list server (whichever comes first). The CSTG Webmaster, Jeff Kelley, can help resolve problems with your use of the list. You can remove yourself from this list server at any time by sending an e-mail message to: listserv@listserv.vt.edu with the 1-line text message stating: SIGNOFF HFES-CSTG You can review a list of the current subscribers to HFES-CSTG by sending the message: REVIEW HFES-CSTG For general help on using this list service, use one of these: HELP INFO REFCARD If you have questions or comments about the list, or if you have problems using it (like, you just moved id's and can't get yourself unsubscribed), send e-mail to the CSTG WebMaster, Jeff Kelley at: jfkelley@us.ibm.com P.S. The CSTG has it's own website. Since it might be moving soon, the safest way to find it is to find the "Computer Systems" link on webpage http://www.hfes.org/About/TG.html From perlman Sat Apr 25 22:18:11 1998 Received: by turing.acm.org; id AA27081; Sat, 25 Apr 1998 22:18:08 -0400 Date: Sat, 25 Apr 1998 22:18:08 -0400 From: Gary PERLMAN Message-Id: <9804260218.AA27081@turing.acm.org> To: hfes@compuserve.com, woods@csel.eng.ohio-state.edu Subject: HFES at CHI 98? Cc: perlman Status: O X-Status: X-Keywords: X-UID: 14 Even though CHI 98 was in LA and provided a booth for the HFES, nothing ever appeared at the booth. For the whole conference the booth was empty except for a sign that said "HFES". I am sure that some members could have been enlisted to help out, so I am confused about why this happened. On my return home, I found my 1998-1999 directory, which indicated that membership has dropped for four years. Both are signs of a dying society. At the same time, one of my reasons for editing the HFES Perspectives on HCI was to highlight some distinctions of ACM SIGCHI and the HFES, notably the CSTG. These are discussed in the Preface: http://www.acm.org/~perlman/hfeshci/preface.html The HFES website and recent activities related to the CSTG listserv and website have also contributed to my dismay. The HFES website is graphics-heavy for no reason, the URLs are unmemorable , for example: Test&Evaluation: http://hfes.org/About/TG/Test%26Evaluation.html and why can't the TG pages reside on the HFES server? Why can't the HFES host TG listservs? I've been complaining about this for years and the answer has always been "We're working on it." Well, I think time's up, or it should be. Next year, I'll consider not being a member. Aaaaggggghhhhhh! Gary Perlman, member since 1982 or so From perlman Tue Apr 28 23:11:37 1998 Received: by turing.acm.org; id AA12269; Tue, 28 Apr 1998 23:11:27 -0400 Date: Tue, 28 Apr 1998 23:11:27 -0400 From: Gary PERLMAN Message-Id: <9804290311.AA12269@turing.acm.org> To: gkrueger@starmountain.com, hfes@compuserve.com Subject: Review of Helander et al Handbook of HCI Cc: perlman Status: O X-Status: X-Keywords: X-UID: 15 Here is my review of Helander et al's Handbook of HCI. I think the Handbook is worthy of a longer review -- the first edition was reviewed in three parts in the HFS Bulletin and even that was superficial. If the chapters had been better organized into section, it might have made sense to review sections. Some chapters are individually worthy of reviews. So I think a general review is worthwhile. Note that the Elsevier URL provides discount information, so I think it is worth including. Gary Perlman Handbook of Human-Computer Interaction Second, Edition Edited by Martin G. Helander, Thomas K. Landauer, and Prasad V. Prabhu 1997, 1602 pages, $390.00 (30% discount for HFES members) Amsterdam, The Netherlands: North Holland / Elsevier ISBN 0-444-81862-6 http://www.elsevier.nl/locate/hci REVIEWED BY Gary Perlman, perlman@oclc.org This 3+ kg "handbook" is a major update of the 1987 classic resource (62 vs. 52 chapters, 1600 vs. 1200 pages). Most chapters are new, and all are updated to early 1997. According to the preface, the Handbook "is intended to summarize the research and provide recommendations for how the information can be used by designers of computer systems." As a research summary, the book is a great success and a reasonable first resource for researchers and students. Research is the only focus of some chapters, and for those, other sources within the Handbook may provide adequate guidance to practitioners. Coverage of comparable material in several chapters is thus a strength of the Handbook, but it is also a weakness. It was hard to predict in which of the nine sections topics would appear, so I recommend careful study of the table of contents with limited regard to the sections. For example, information presentation is covered in chapters 2, 6, 19, 23, and 25 (in two sections). The high quality and breadth of the content makes the effort worthwhile. There are some other deficiencies in the usability of the material. The author index is 31 pages, but it does not merge variations of author names (including misspelled author names). The subject index appears automatically generated and is 32 pages. For such a monumental author-coordination effort, such lack of organization and retrieval aids are understandable, but it does add to the effort required by the reader. An online table of contents and search could be provided to help time-pressured developers find relevant information. Such an online presence would also allow updates of volatile information such as web links (which have already started to decay). Some chapters stood out as exceptionally strong: Landauer's chapter 9 on Research Methods, Gould et al's chapter 10 on System Design, Wixon and Wilson's chapter 27 on Usability Engineering, and Vora and Helander's chapter 38 on Hypertext and the Internet. In addition to solid chapters covering analysis, design, and evaluation, the Handbook features many chapters featuring intelligent and multimedia interfaces. There are some topics I missed in the Handbook: questionnaire design, display devices, interfaces for children, for example, but overall, the content is comprehensive. The 1987 edition was one of the best resources for the field of HCI. The 1997 edition should prove to be as useful for years to come. Gary Perlman is a consulting research scientist at the OCLC Online Computer Library Center where he develops search and retrieval systems for bibliographic and full text information. Gary PERLMAN, OCLC Online Computer Library Center 6565 Frantz Road, Dublin, Ohio 43017 USA Voice: +1-614-761-5058 Fax: +1-614-793-0915 perlman@acm.org http://www.acm.org/~perlman/ From perlman@turing.acm.org Sat May 9 22:41:51 1998 Received: from turing.acm.org (turing.acm.org [199.222.69.20]) by mail.acm.org (8.8.5/8.7.5) with SMTP id WAA07346 for ; Sat, 9 May 1998 22:41:50 -0400 Received: by turing.acm.org; id AA30140; Sat, 9 May 1998 22:41:19 -0400 From: Gary PERLMAN Message-Id: <9805100241.AA30140@turing.acm.org> Subject: Re: HFES Membership Application To: ivan@rtsnet.ru Date: Sat, 9 May 1998 22:41:19 -0400 (EDT) Cc: perlman@acm.org, hfesdm@aol.com In-Reply-To: <199805092135.RAA19296@sable.cc.vt.edu> from "ivan@rtsnet.ru" at May 9, 98 02:35:51 pm X-Mailer: ELM [version 2.4 PL25] Content-Type: text Status: O X-Status: X-Keywords: X-UID: 16 I must have received this in error as I do not think I am familiar with Ivan Burmistrov. Gary Perlman > ------------------------------------------------------------------------ > This memo was sent automatically from the HFES web site. If this message > is received in error, please send it back to: > > Message Source: Ivan Burmistrov > Internet Email: ivan@rtsnet.ru > > Visit the HFES web site at http://hfes.org to learn about the Society. > ------------------------------------------------------------------------ > > HUMAN FACTORS AND ERGONOMICS SOCIETY TEL (310) 394-1811 > P.O. 1369 FAX (310) 394-2410 > SANTA MONICA, CA 90406-1369 USA EMAIL hfesdm@aol.com > > > Date: 5/9/98 > > To: Dr. Gary Perlman > OCLC Online Computer Library Center, Inc. > > Dublin, OH 43017-3395 > USA > > From: HFES Membership Services > > Subject: Endorsement of Member Status Application > for Mr. Ivan Burmistrov > > You have been named by Mr. Ivan Burmistrov as an > endorser for an application to request Member Status > in the Human Factors and Ergonomics Society (HFES). Your efforts to > review this application are greatly appreciated. > > A copy of the application is provided below for your review. If you > can endose this application, please complete the information requested > in "PART E-ENDORSEMENT." Then, return this application to the HFES by > e-mail, facsimile, or postal mail. Our address information is listed above. > > Thank you very much for your time and effort in this matter > > ----------------------- START OF APPLICATION --------------------------- > > HFES MEMBERSHIP APPLICATION IDN: HFES-MA-1527 > Member, Associate, or Affiliate SENT: 5/9/98, 2:35 PM > > PART A-APPLICATION ID > --------------------- > Request for: Member Status > Applicant's Name: Mr. Ivan Burmistrov > > > PART B-ADDRESS DATA > -------------------- > Home Address: > 48-57 Pogonny Proezd > Moscow, 107258 > RUSSIA > > Home TEL: +7 (095) 1697747 > > > Work Address: > Usability Engineer > Russian Trading System > Technical Center > Box #641 c/o Post International, 666 Fifth Av. Suite 572 > New York, NY 10103 > USA > > Work TEL: +7 (095) 7059031 > Work FAX: +7 (095) 9734435 > > > Internet Address: > Email: ivan@rtsnet.ru > URL: None > > Preferred postal address to receive Society mail: Work > > > PART C-WORK EXPERIENCE > ---------------------- > Job Title: Usability Engineer > Organization: Russian Trading System, Technical Center > Location: Moscow, RUSSIA > From-To: 10/96-to present > Description: Usability engineering for stock market software developer > > Job Title: Researcher > Organization: Moscow State University, Dept of Psychology > Location: Moscow, RUSSIA > From-To: 01/86-to present > Description: Research in the HCI field > > > > PART D-ACADEMIC BACKGROUND > -------------------------- > Degree: MSc Psych. > Year: 1985 > School: Moscow State University, Dept of Psychology > Dates: 09/80-06/85 > > > > PART E-ENDORSEMENT > ------------------- > Dr. Gary Perlman > OCLC Online Computer Library Center, Inc. > 6565 Frantz Road > Dublin, OH 43017-3395 > USA > > TEL: 614-761-5058 > FAX: 614-793-0915 > Email: perlman@acm.org > > For Endorser's Use Only: > > I, Gary Perlman, have known the applicant for _____ years. > To my knowledge, the applicant has ___ years of full-time experience > in human factors and ergonomics. > > ___________________________________ ______________ > Print or Type Your Name Date > > > > > ----------------------- END OF APPLICATION --------------------------- > > > From scott.wright@lmco.com Thu Oct 15 09:14:35 1998 Received: from emss01g01.ems.lmco.com (relay1.ems.lmco.com [129.197.181.54]) by mailgw1a.lmco.com (8.8.8/8.8.8) with ESMTP id HAA26958 for ; Thu, 15 Oct 1998 07:14:16 -0600 (MDT) Received: from emss01m00.ems.lmco.com ([129.197.181.64]) by lmco.com (PMDF V5.1-10 #20545) with ESMTP id <0F0V00EACE3R40@lmco.com> for perlman@turing.acm.org; Thu, 15 Oct 1998 06:14:15 -0700 (PDT) Received: by emss01m00.ems.lmco.com with Internet Mail Service (5.0.1460.8) id <44PV5QD0>; Thu, 15 Oct 1998 06:13:54 -0700 Content-Return: allowed Date: Thu, 15 Oct 1998 06:12:50 -0700 From: "Wright, Scott" Subject: RE: ITG newsletter submission To: "'Gary PERLMAN'" Message-Id: Mime-Version: 1.0 X-Mailer: Internet Mail Service (5.0.1460.8) Content-Type: text/plain Status: RO X-Status: X-Keywords: X-UID: 17 The abstract makes a nice introduction, might you add some additional wording/introduction/description to each of the major segments? The bullets I think are fine, just some prose to introduce or round out the bullets. Thanks again, Scott > ---------- > From: Gary PERLMAN[SMTP:perlman@turing.acm.org] > Sent: Wednesday, October 14, 1998 7:04 PM > To: scott.wright@lmco.com > Subject: Re: ITG newsletter submission > > It reads like a bullet list. It IS a bullet list. > If you think it's okay as is, then copy away. > Otherwise, I can put more prose into it first. > > Gary > > > Yes Gary, thanks for your offer. Shall we copy it off of the URL as is, > or > > would you like to modify it in any way? > > > > Scott > > > > > > > ---------- > > > From: Gary PERLMAN[SMTP:perlman@turing.acm.org] > > > Sent: Wednesday, October 14, 1998 9:51 AM > > > To: scott.wright@lmco.com > > > Subject: ITG newsletter submission > > > > > > I gave this talk last night. Any interest in the topic for the > > > newsletter? > > > http://www.acm.org/~perlman/freeweb.html > > > > > > Gary Perlman > > > > > > From Lynn_Strother@compuserve.com Mon Apr 27 14:26:45 1998 Received: (from root@localhost) by hil-img-3.compuserve.com (8.8.6/8.8.6/2.10) id OAA29979; Mon, 27 Apr 1998 14:30:09 -0400 (EDT) Date: Mon, 27 Apr 1998 14:29:36 -0400 From: Lynn Strother Subject: HFES at CHI 98? Sender: Lynn Strother To: Gary Perlman Cc: Lois Smith , "David D. Woods" Message-Id: <199804271430_MC2-3B22-CE65@compuserve.com> Mime-Version: 1.0 Content-Transfer-Encoding: quoted-printable Content-Type: text/plain; charset=ISO-8859-1 Content-Disposition: inline Status: RO X-Status: X-Keywords: X-UID: 18 Dear Gary, Apparently there has been some sort of communications glitch regarding ou= r booth. We've had a "cooperating Society" relationship with CHI over the years, which has traditionally included a booth, but I am not aware that = we received any communications from CHI this year regarding booth arrangements. You're right--we probably could have done something with ou= r local members to staff the booth, and I'm sorry that this seems to have fallen through the cracks this year. Regarding your question about hosting TG web sites, we simply do not have= the resources, either personnel or equipment, at this time. We are in discussion with the COTG and the Executive Council about how this can happen, but it is not something that can easily be accomplished with existing resources. The Web site is currently hosted at Virginia Tech wit= h an enormous contribution of time and effort by Bob Beaton. Adding the capacity to host TG and chapter Web sites (potentially 80 separate sites)= would require moving the host server to the Central Office, adding at lea= st one staff member, and acquiring a lot of new hardware and direct access t= o the Internet. We have been researching how this might happen, but it is a= distinctly nontrivial project. = Next time you're in the Los Angeles area, I'd love to have you stop by th= e office, meet the staff, and perhaps get a new level of understanding regarding how much we do with what we have. We are a relatively small organization with only seven staff members, yet members often compare our= ability to deliver goods and services to organizations with an entirely different level of staff, financial, and other resources. I am very proud= of the job we do, and I also appreciate very much the time and effort tha= t our volunteers contribute. = Thank you for your comments. If you would like to know more about ways in= which you might be able to contribute your thoughts and suggestions to th= e discussion of the Society's internet presence in the future, please let m= e know. Given your knowledge of these issues, we would welcome any information or ideas that might assist us in providing our members with t= he level of service that they need, want, and expect. Lynn Lynn Strother Executive Director HFES RE: HFES at CHI 98? Sender: perlman@turing.acm.org Received: from turing.acm.org (turing.acm.org [199.222.69.20]) by dub-img-6.compuserve.com (8.8.6/8.8.6/2.10) with SMTP id WAA11233 for ; Sat, 25 Apr 1998 22:22:11 -0400 (EDT) Received: by turing.acm.org; id AA27081; Sat, 25 Apr 1998 22:18:08 -0400 Date: Sat, 25 Apr 1998 22:18:08 -0400 From: Gary PERLMAN Message-Id: <9804260218.AA27081@turing.acm.org> To: hfes@compuserve.com, woods@csel.eng.ohio-state.edu Subject: HFES at CHI 98? Cc: perlman@turing.acm.org Even though CHI 98 was in LA and provided a booth for the HFES, nothing ever appeared at the booth. For the whole conference the booth was empty except for a sign that said "HFES". I am sure that some members could have been enlisted to help out, so I am confused about why this happened. On my return home, I found my 1998-1999 directory, which indicated that membership has dropped for four years. Both are signs of a dying society. At the same time, one of my reasons for editing the HFES Perspectives on HCI was to highlight some distinctions of ACM SIGCHI and the HFES, notably the CSTG. These are discussed in the Preface: http://www.acm.org/~perlman/hfeshci/preface.html The HFES website and recent activities related to the CSTG listserv and website have also contributed to my dismay. The HFES website is graphics-heavy for no reason, the URLs are unmemorable , for example: Test&Evaluation: http://hfes.org/About/TG/Test%26Evaluation.html and why can't the TG pages reside on the HFES server? Why can't the HFES host TG listservs? I've been complaining about this for years and the answer has always been "We're working on it." Well, I think time's up, or it should be. Next year, I'll consider not being a member. Aaaaggggghhhhhh! Gary Perlman, member since 1982 or so Lynn Strother HFES Executive Director From perlman Fri Oct 23 22:37:22 1998 Received: by turing.acm.org; id AA02091; Fri, 23 Oct 1998 22:37:19 -0400 From: Gary PERLMAN Message-Id: <9810240237.AA02091@turing.acm.org> Subject: Re: New CSTG Website To: webmaster@hfes.org Date: Fri, 23 Oct 1998 22:37:19 -0400 (EDT) Cc: jfkelley@us.ibm.com, perlman In-Reply-To: from "perlman" at Oct 23, 98 09:41:16 pm X-Mailer: ELM [version 2.4 PL25] Content-Type: text Content-Length: 360 Status: O X-Status: X-Keywords: X-UID: 19 On the non-mnemonically named page: http://hfes.org/Escapes/Menu.html there is a typo: our member's ever CHANGIN use of the web causes us to update this page frequently. Yet all three links on the page lead to empty pages. Has it really been that way since the listed update of more than a year ago since when it has had less than one hit per day? Gary From perlman Mon May 10 17:13:18 1999 Subject: Re: Call for Proposals IEA/HFES 2000 To: HFES@compuserve.com (hfes) Date: Mon, 10 May 1999 17:13:18 -0400 (EDT) In-Reply-To: <199905101657_MC2-7536-CF11@compuserve.com> from "hfes" at May 10, 99 04:57:13 pm X-Mailer: ELM [version 2.4 PL25] Content-Type: text Content-Length: 1327 Status: O X-Status: X-Keywords: X-UID: 20 Hi Lois, Would it be possible to post PDF of the cover sheets on the HFES site? Otherwise, I need to get the call for papers. Cheers, Gary Perlman OCLC Online Computer Library Center 6565 Frantz Road Dublin, OH 43017 USA Voice: +1-614-761-5058 Fax: +1-614-793-0915 perlman@acm.org http://www.acm.org/~perlman/ > Dear Gary: Please accept our sincerest apologies for the delay with the IEA > 2000/HFES 2000 on-line submission system. We have the great benefit of > having an HFES member volunteer building it, but the hold-up is that he has > been busy building the 1999 site, which is very extensive and has served as > a very effective test site, providing lots of good input. We believe the > 2000 site will be ready in early June, but in the meantime, if you would > like to submit a proposal by mail, we've extended the deadline from May 25 > to June 18. You'll need to complete the appropriate proposal cover sheet > (e.g., paper, poster, panel) and send it along with the abstract. We're > also accepting cover sheets by fax with abstracts via email. > Hope this is helpful, and thanks for your continued patience. > Best, > Lois > Lois Smith, Communications Director > Human Factors and Ergonomics Society > P.O. Box 1369 > Santa Monica, CA 90406-1369 USA > 310/394-1811, Fax 310/394-2410 > http://hfes.org > From perlman Mon May 10 21:21:05 1999 Subject: Re: Call for Proposals IEA/HFES 2000 To: HFES@compuserve.com (hfes) Date: Mon, 10 May 1999 21:21:05 -0400 (EDT) In-Reply-To: <199905101923_MC2-7532-E74B@compuserve.com> from "hfes" at May 10, 99 07:22:28 pm X-Mailer: ELM [version 2.4 PL25] Content-Type: text Content-Length: 990 Status: O X-Status: X-Keywords: X-UID: 21 Do you know the URL? The site has awful human factors and I can never find what I am looking for. I know the URLs are completely unmemorable, but perhaps someone has written down the URL. In any case, I suspect it's not there. Maybe it's time to get rid of the volunteer webmaster. I'd send this to the HFES President, but guess what, you can't figure out from the website who is the president. The focus on form over content and usability is distressing. And the form is lame. It's so amateurish it hurts. The CSTG site is almost as embarassing, but the ITG site is very good. I am sure you could get a lot of help from them. Getting is to pass the Bobby accessibility test would be nice: http://www.cast.org/bobby/ Cheers, Gary > Dear Gary: Actually, we already have PDF files of the cover sheets at the > iea2000.hfes.org site, but some folks have told me lately that they can't > get to them. You might try anyway, just in case. Let me know what happens. > Best, > Lois > From perlman Tue May 11 13:02:44 1999 Subject: Re: Call for Proposals IEA/HFES 2000 To: HFES@compuserve.com (hfes) Date: Tue, 11 May 1999 13:02:44 -0400 (EDT) In-Reply-To: <199905111253_MC2-7552-8B16@compuserve.com> from "hfes" at May 11, 99 12:53:06 pm X-Mailer: ELM [version 2.4 PL25] Content-Type: text Content-Length: 1160 Status: O X-Status: X-Keywords: X-UID: 22 Hi Lois, I haven't spoken to any HFES members who not find it embarrassing, let alone lacking. I already had the URL to the iea2000 page. That page leads to a set of excuses for not having any content. I wanted the direct URL for the cover sheets. The human factors of the URLs is such that they are impossible to guess, and the webmaster seems to think that there should be at most one link to any page on the site; in this case, at most one means none. If you could email the PDF files to my oclc account, I could mount them on the ACM SIGCHI server so people could get to them. This could be done in 5 minutes. Send them to perlman@oclc.org (this account cannot handle attachments too well). Gary > Thanks for your feedback on the Web site, Gary, and I'm sorry that you find > it lacking. We're changing over to a service bureau to update the content > at the site, which should take effect this summer, so you may find that > there are gradual improvements. We do the best we can with limited > resources, and suggestions are welcome. > > The URL for the IEA 2000 site is http://iea2000.hfes.org. Hope this works > OK for you. > Best, > Lois > From perlman Wed Jan 19 00:02:14 2000 Subject: Re: HFES CHI booth staffers To: HFES@compuserve.com (hfes) Date: Wed, 19 Jan 100 00:02:14 -0500 (EST) In-Reply-To: <200001182026_MC2-954F-6325@compuserve.com> from "hfes" at Jan 18, 0 08:26:34 pm X-Mailer: ELM [version 2.4 PL25] Content-Type: text Content-Length: 696 Status: O X-Status: X-Keywords: X-UID: 23 Hi Lois, X-Large for me. Gary Perlman 2008 Lane Road Columbus, OH 43220 > I'm writing to apologize to all of you for dropping the ball on the > complimentary HFES logo shirts I promised you after you helped HFES at the > CHI exhibit last summer. I'm so sorry!! > > The order will be placed this week, and your shirts will be sent in about > 2-3 weeks via UPS ground service. If you have a preference for mailing > address, please send me the details by early next week. > > I have the following orders in hand; if your name is not on this list, > could you please send me your size request? > > Debra > Doug > Lorraine > Jeff > Victoria > > Again, my apologies! > Best, > Lois > HFES >