Questionnaire for User Interface Satisfaction
Based on: Chin, J.P., Diehl, V.A., Norman, K.L. (1988) Development of an Instrument Measuring User Satisfaction of the Human-Computer Interface. ACM CHI'88 Proceedings, 213-218. ©1988 ACM. [Abstract] Copying without fee is permitted provided that the copies are not made or distributed for direct commercial advantage, and credit to the source is given. ©1986-1998 University of Maryland. This display is for educational uses only. Commercial use requires a license from the Office of Technology Commercialization: (301) 403-2711 otc@umail.umd.edu. [QUIS Home Page] | About quest.cgi

Please rate your satisfaction with the system.

:   :

OVERALL REACTION TO THE SOFTWARE  0 1 2 3 4 5 6 7 8 9  NA
1.   terrible wonderful
2.   difficult easy
3.   frustrating satisfying
4.   inadequate power adequate power
5.   dull stimulating
6.   rigid flexible
SCREEN  0 1 2 3 4 5 6 7 8 9  NA
7.   hard easy
8.   not at all very much
9.   confusing very clear
10.   confusing very clear
TERMINOLOGY AND SYSTEM INFORMATION  0 1 2 3 4 5 6 7 8 9  NA
11.   inconsistent consistent
12.   never always
13.   inconsistent consistent
14.   confusing clear
15.   never always
16.   unhelpful helpful
LEARNING  0 1 2 3 4 5 6 7 8 9  NA
17.   difficult easy
18.   difficult easy
19.   difficult easy
20.   never always
21.   unhelpful helpful
22.   confusing clear
SYSTEM CAPABILITIES  0 1 2 3 4 5 6 7 8 9  NA
23.   too slow fast enough
24.   unreliable reliable
25.   noisy quiet
26.   difficult easy
27.   never always
   0 1 2 3 4 5 6 7 8 9  NA

List the most negative aspect(s):

List the most positive aspect(s):


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